CLAIRE
Instead, the first email made my chest tight with relief.
Thank you for being honest. I'd rather wait for the quality you promised than get something rushed. This is exactly why I supported your brand.
Then another:
I appreciate the transparency! So rare these days. Take all the time you need, the dress will be worth the wait.
And another:
This kind of integrity is why I ordered from you in the first place. I'll wait happily.
Out of seventy-eight customers, only three requested refunds, three. The rest either responded with supportive messages or simply stayed silent, which I took as acceptance.
I processed the three refunds immediately and sent each person a personal thank you for giving my brand a chance. Then I sat back in my chair, staring at my laptop screen in disbelie
